Beautyzo Support Policy Page

Customer Support Policy

Beautyzo – Be Bold, Be Beautiful

Effective Date: 05-03-2026

At Beautyzo, we are committed to providing reliable and timely customer support to ensure a smooth shopping experience across Pakistan. This Support Policy outlines how we assist our customers before, during, and after their purchase.

1. Support Channels

Customers can contact Beautyzo through the following channels:

• Email: support@beautyzo.com

• Phone/WhatsApp: +923416358991

• Live Chat

Our support team is dedicated to responding to all customer inquiries in a professional and timely manner.

2. Support Hours

Our customer support is available:

Monday – Saturday: 10:00 AM – 6:00 PM (Pakistan Standard Time)
Sunday & Public Holidays: Limited or Closed Support

Queries received outside working hours will be addressed on the next business day.

3. Scope of Support

Beautyzo provides support for the following:

• Order placement assistance

• Order tracking and delivery updates

• Product information and guidance

• Return and refund requests (as per our Return Policy)

• Complaint handling (damaged, defective, or incorrect items)

• Payment-related queries

4. Response Time

We aim to respond within the following timeframes:

• Email Queries: Within 24–48 business hours

• WhatsApp/Phone: Within a few hours during working hours

• Urgent Complaints: Priority handling within 24 hours

Response times may vary during peak periods or sales.

5. Order & Delivery Support

• Customers can request order updates using their Order ID.

• Once an order is dispatched, delivery is handled by third-party courier services.

• Beautyzo will assist in coordinating with courier partners in case of delays or issues.

6. Return & Complaint Handling

• All return and complaint requests must follow our Return & Refund Policy.

• Customers are required to provide proof (images/videos) for damaged or incorrect products.

• Our team will review and respond with a resolution within 2–3 business days.

7. Customer Responsibilities

To ensure effective support, customers must:

• Provide accurate order details and contact information

• Respond promptly to support team requests

• Use products as per instructions provided

Failure to provide complete information may delay support resolution.

8. Limitations of Support

Beautyzo support does not cover:

• Issues arising from misuse or improper handling of products

• Delays caused by courier services beyond our control

• Requests that violate our Terms & Conditions or policies

9. Communication Policy

• Customers are expected to communicate respectfully with our support team.

• Any abusive, fraudulent, or inappropriate behavior may result in refusal of service.

10. Policy Updates

Beautyzo reserves the right to update or modify this Support Policy at any time without prior notice. Customers are encouraged to review this page periodically.

11. Contact Us

For any support-related queries:

Beautyzo Customer Support
Email: support@beautyzo.com
Phone/WhatsApp: +923416358991
Location: Karachi, Pakistan.

We are here to assist you and ensure your experience with Beautyzo is smooth and satisfying.

Beautyzo — Be Bold, Be Beautiful.